Two operations centers, one floor.
Pueo runs prime federal security operations around the clock, with network operations and cyber operations working the same telemetry, the same floor, and the same escalation path.
Converged NOSC & SOC-as-a-Service
Pueo runs a prime federal security operations center at enterprise scale, and runs it converged: network operations and cyber operations on one around-the-clock floor. One watch, one picture of the enterprise, one escalation path.
Convergence is an operational decision, not an org chart. A circuit degradation gets checked as a possible security event before it is written off as a network fault, and a security event gets checked against the network picture before it becomes an outage. Tiered triage carries an alert from first touch to closed case against enterprise-scale telemetry volumes, playbook automation absorbs the repeat work, and floor metrics report what the watch actually did. In one federal enterprise deployment, Pueo absorbed five security operations centers and consolidated their tooling.
This is also the practice Pueo’s agentic AI rides on. Pueo operates the security platform, the telemetry pipelines, and the detection content beneath the floor, so AI-augmented triage is engineered against a substrate Pueo already runs rather than bolted onto someone else’s stack.
What’s Inside
Tiered triage and case management
A tiered analyst bench works alerts from first touch through analysis, escalation, and closure, with the case record and the evidence chain built as the work happens rather than reconstructed afterward.
Converged network operations
Circuit, device, service, and availability monitoring run on the same floor as security monitoring, so degradations and intrusions are triaged against one picture instead of two ticket queues.
Multi-tenant SOC platform operations
Security operations, SIEM, and SOAR run as a shared service for multiple mission tenants, including on classified fabrics, with tenant separation preserved in data, content, and reporting.
Automation and playbook engineering
Repeatable analyst steps become SOAR playbooks: enrichment, containment actions, ticket handoffs, and notifications, engineered and version-controlled by the same team that works the floor.
Floor metrics and reporting
Watch performance, queue health, detection coverage, and incident trends reported to program leadership on a cadence, with the underlying data traceable to the platform of record.
Outcomes
- One around-the-clock floor covering network health and security operations, under a single escalation path.
- Alert volume worked to closure by a tiered bench instead of accumulating in a queue.
- Repeat analyst steps handed to automation so people work the hard cases.
- Multiple mission tenants supported without standing up a separate floor for each one.
- Watch performance reported in metrics program leadership can act on.
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